DELIVERY

How do I track my order?

Please click here and input the required details to track your package.

What do I do if my item has arrived damaged / faulty?

We sincerely apologize if you have received a damaged item from us. Although all JLUXLABEL items undergo multiple quality checks during and after production, we regret this rare occurrence. To promptly address this issue, please initiate your return

Do I need to let you know that I have sent my purchase back?

If your order was domestic, there is no need to contact us if you return your item. We will send you an email once we have processed the refund. If your order was international, please email our customer experience at [email protected] with your ret

My package says delivered, but I didn't receive it

We are sorry you have not received your order, and tracking indicates it has been delivered. Sometimes, shipping companies tracking information can be incorrect, and packages are marked as delivered before arrival. Your package will most likely be de

Will I be charged Custom & Import duties?

International shipping costs are calculated based on geographical location of delivery address and total weight of the parcel. Please note customs fees may apply for shipments according to local legislation. JLUXLABEL does not enforce these fees, the

My order is being Returned to Sender

If the carrier faces any challenges delivering your order to the designated shipping address, they'll make arrangements to send it back to our warehouse. Don't worry – we've got you covered! We'll gladly issue a refund for the package, minus the ship

Why can't I track my package?

Until your parcel has been sorted and scanned by the carrier, there won’t be any tracking events for you to check on. This may show as a ‘label created’ status with the carrier, and the carrier may take 24-48 hours to update tracking information onli

Why is my order delayed?

Cut-off times for all orders are 2:00 pm PST, Monday through Friday. If your order is placed after 2 pm PST, it will be shipped the next business day. If you received a shipping confirmation email, then your order has been dispatched and is currently

What happens if my order shipment is delayed?

At JLUXLABEL, we understand how important your orders are, and we strive to ensure timely delivery. If your shipment is delayed, it may be due to unforeseen circumstances such as transportation disruptions, weather conditions, or increased volume dur

What should I do if my order was returned due to an address issue?

We apologize for any inconvenience caused by a package returned due to 'No Such Number' or other address related issues. Currently, our policy does not offer reshipments for packages that are returned to the sender. Once your order is received back a

What should I do if my items were delivered to the wrong address?

Should your order be mistakenly delivered to the wrong address, please contact us immediately. We will need to review the shipping address and investigate with the courier. It is beneficial to provide any photo evidence of the delivery mishap for us

What if my package is already shipped to the wrong address, can I still update it?

Thank you for reaching out to JLUXLABEL!. If a package has already been shipped, unfortunately, we are unable to update the shipping address from our end. In such cases, we advise you to directly contact the carrier to see if they can assist you with

What happens if my parcel is marked as delivered but is not received by my third-party shipping company?

If your parcel has been marked as delivered by the carrier but is not received by your third-party shipping company, we are unable to assume liability for the loss or misplacement of the parcel. Once the parcel is marked as delivered, the responsibil