Once your order has been shipped, you’ll receive a confirmation email with your tracking details. You can track your order in two ways:. Track directly through JLUXLABEL:Visit our Order Tracking Page and enter your order information to view the lates
We sincerely apologize if you have received a damaged item from us. Although all JLUXLABEL items undergo multiple quality checks during and after production, we regret this rare occurrence. To promptly address this issue, please contact us at info@jl
If your order was domestic, there is no need to contact us if you return your item. We will send you an email once we have processed the refund. If your order was international, and you would like to share your tracking number with an agent for visib
We are sorry you have not received your order!. Sometimes, shipping companies tracking information can be incorrect, and packages are marked as delivered before arrival. Your package will most likely be delivered within a few days. Please note that w
International shipping costs are calculated based on geographical location of delivery address and total weight of the parcel. Please note customs fees may apply for shipments according to local legislation. JLUXLABEL does not enforce these fees, the
If the carrier faces any challenges delivering your order to the designated shipping address, they'll make arrangements to send it back to our warehouse. Not to worry, we'll gladly issue a refund for the package, excluding the shipping fee and Route
Until your parcel has been sorted and scanned by the carrier, there won’t be any tracking events for you to check on. This may show as a ‘label created’ status with the carrier, and the carrier may take 24-48 hours to update tracking information onli
Cut-off times for all orders are 2:00 pm PST, Monday through Friday. If your order is placed after 2 pm PST, it will be shipped the next business day. If you received a shipping confirmation email, then your order has been dispatched and is currently
At JLUXLABEL, we understand how important your orders are, and we strive to ensure timely delivery. If your shipment is delayed, it may be due to unforeseen circumstances such as transportation disruptions, weather conditions, or increased volume dur
We apologize for any inconvenience caused by a package returned due to 'No Such Number' or other address related issues. Currently, our policy does not offer reshipments for packages that are returned to the sender. Once your order is received back a
Should your order be mistakenly delivered to the wrong address, please contact us immediately. We will need to review the shipping address and investigate with the courier. It is beneficial to provide any photo evidence of the delivery mishap for us
If a package has already been shipped, unfortunately, we are unable to update the shipping address from our end. In such cases, we advise you to directly contact the carrier to see if they can assist you with rerouting your package to the correct add
If your parcel has been marked as delivered by the carrier but is not received by your third-party shipping company, we are unable to assume liability for the loss or misplacement of the parcel. Once the parcel is marked as delivered, the responsibil
We are happy to share with you that our $150 free shipping promotion is available to domestic orders (excluding Hawaii and the Dominican Republic) that amount to $150 or more before tax and any discount codes!. JLUXLABEL Rewards Luxury tier members h
Express Shipping and Overnight Shipping options cannot be selected when purchasing oversized products (Large Outerwear and Hats Included). Oversized products are subject to weight and dimensional rate calculations determined by the shipping carrier/s
Additional Details:. Express Shipping: This option guarantees delivery within 2-3 business days from the moment your order is fully processed. Please note that weekends and holidays are excluded from this timeframe. Standard Overnight: This choice is
If you've decided to upgrade your shipping method after placing an order, we will send you an invoice for the price difference. Once the invoice is paid, please inform us and we will update your shipping method to express delivery. Expedited shipping
If you received a wrongly sized or defective item, we sincerely apologize for the inconvenience caused. We kindly ask that you provide us with a full image of the item showing defect or the size tag if the size is wrong for further examination, along
We can update the shipping address for an order only if it is unfulfilled. If your order has not yet been shipped, please provide us with your order number and the new address. We will do our best to accommodate your request and update the informatio
For real-time updates on the progress of your package, please use the tracking link provided in your order confirmation. If there are no updates or if the status has stalled for an extended period, please allow the delivery to occur within the origin
Certain orders may not qualify for overnight shipping due to their total weight or size. Heavier packages require special handling and may exceed the limits for express shipping services.
Yes, splitting a larger order into smaller, separate orders may help reduce the weight of each package, making overnight shipping available. However, keep in mind that additional shipping fees will apply to each order.
Orders containing multiple items, bulky clothing, or heavier materials (such as coats, blazers, or denim pieces) are more likely to exceed the weight limit for overnight shipping. These orders must be shipped through standard or expedited shipping in
Do I have to pay duties and taxes on my international order?. Duties and taxes are included in our International Standard Shipping option. This means you won’t have to pay any additional fees when your order arrives, everything is covered upfront at
Do you ship to Hawaii, Alaska, Puerto Rico, and other U.S. territories?. Yes! JLUXLABEL proudly ships to all 50 U.S. states, including Hawaii and Alaska, as well as Puerto Rico and other U.S. territories such as Guam and the U.S. Virgin Islands. Are