DELIVERY

How do I track my order?

Please click here and input the required details to track your package.

What do I do if my item has arrived damaged / faulty?

We sincerely apologize if you have received a damaged item from us. Although all JLUXLABEL items undergo multiple quality checks during and after production, we regret this rare occurrence. To promptly address this issue, please initiate your return

Do I need to let you know that I have sent my purchase back?

If your order was domestic, there is no need to contact us if you return your item. We will send you an email once we have processed the refund. If your order was international, please email our customer experience at [email protected] with your ret

My package says delivered, but I didn't receive it

We are sorry you have not received your order, and tracking indicates it has been delivered. Sometimes, shipping companies tracking information can be incorrect, and packages are marked as delivered before arrival. Your package will most likely be de

Will I be charged Custom & Import duties?

International shipping costs are calculated based on geographical location of delivery address and total weight of the parcel. Please note customs fees may apply for shipments according to local legislation. JLUXLABEL does not enforce these fees, the

My order is being Returned to Sender

If the carrier faces any challenges delivering your order to the designated shipping address, they'll make arrangements to send it back to our warehouse. Don't worry – we've got you covered! We'll gladly issue a refund for the package, minus the ship

Why can't I track my package?

Until your parcel has been sorted and scanned by the carrier, there won’t be any tracking events for you to check on. This may show as a ‘label created’ status with the carrier, and the carrier may take 24-48 hours to update tracking information onli

Why is my order delayed?

Cut-off times for all orders are 2:00 pm PST, Monday through Friday. If your order is placed after 2 pm PST, it will be shipped the next business day. If you received a shipping confirmation email, then your order has been dispatched and is currently