Why is my order delayed?Updated a month ago
Cut-off times for all orders are 2:00 pm PST, Monday through Friday. If your order is placed after 2 pm PST, it will be shipped the next business day.
If you received a shipping confirmation email, then your order has been dispatched and is currently with the carrier.
Carrier delays may occur due to public holidays, customs, limited cargo capacity or increased global package volume.
We are currently experiencing delivery delays with our carriers due to inclement weather conditions.
Please note that shipping costs will not be refunded for unforeseen carrier delays.