Expect a response within 24-48 business hours. This may change during peak times.

Our Customer Service team are here to help! Send us an email here and we will get back to you within 24 to 48 business hours or give us a call at 1-(888) 307-1854

JLUXLABEL

Hi, 

Thank you for contacting JLUXLABEL! 

We are happy to share that our styles fit true to size and encourage choosing sizes based on your bust, waist, and hip measurements for the most accurate fit.

Please click here for our size guide.

How do I pick the right size?

Hello, 

Thank you for contacting us! 

At JLUXLABEL, we take pride in our seamless processing system that ensures swift action on your order as soon as it's placed. We understand the importance of timely and accurate deliveries to our customers, which is why we are unable to accommodate order modifications once they are submitted.

We sincerely apologize for any inconvenience this may cause.

Can I edit my order? 

Hello, 

Thank you for reaching out to JLUXLABEL! 

I am happy to assist you with our return process. 

Click here to read about our returns policy, and you can process your return here.

How do I process a return/policy?

Hi,

Thank you for contacting JLUXLABEL!

I apologize you are having difficulties locating your parcel; rest assured, I am happy to help! We do offer a no-signature required delivery service, which means if no one was home at the time of delivery, the package will be left in a secure location around your home, we do urge that you check your mailbox, around your home and neighbors see if it was collected in error.

Sometimes carriers do mark packages as delivered but need additional time to arrive. If you still can't find your package within 5 business days from the delivery date, please reach back out, and we will be more than happy to assist you further.

I cannot locate my delivered package

Hello, 

Thank you for reaching out about a style piece that is currently sold out. The best way to learn about restocks is by signing up for our newsletter, which can be found at the bottom of our website. 

Click here to be taken to our website. Once you get to the website, you can scroll to the bottom, and there you will find the option to input your email address for our newsletter.

How can I find out about a restock? 

Hi, 

Thank you for your interest in JLUXLABEL Rewards! 

We are more than happy to share with you that joining the JLUXLABEL rewards is quick and simple. You create an account by clicking "Join" on our JLUXLABEL Rewards page. After successfully joining, you can start earning points with every purchase you make!

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