International Duties and TaxesUpdated 5 days ago

Do I have to pay duties and taxes on my international order?

Duties and taxes are included in our International Standard Shipping option. This means you won’t have to pay any additional fees when your order arrives, everything is covered upfront at checkout for a smooth delivery experience.

However, if you selected the DHL Express Shipping option, duties and taxes will not be included in your shipping cost. In this case, your country’s customs office may require payment of these fees before your package is released for delivery.

Why am I being asked to pay additional fees upon delivery?

If you selected the DHL Express Shipping option, your local customs office may charge import duties or taxes based on the value of your shipment and your country’s regulations. These charges are not determined or collected by JLUXLABEL, and we are unable to refund or cover them.

What happens if I refuse to pay duties or taxes?

If a shipment is refused due to unpaid duties or taxes, the order may be returned to us. Please note that return shipping fees and any associated costs may be deducted from your refund once the package is received back at our facility.