My package says delivered, but I didn't receive itUpdated a month ago
We are sorry you have not received your order, and tracking indicates it has been delivered.
Sometimes, shipping companies tracking information can be incorrect, and packages are marked as delivered before arrival. Your package will most likely be delivered within a few days.
Please note we offer a no-signature-required delivery service, which means if no one were home at the time of delivery, the package would be left in a secure location around your home. We urge that you check your mailbox around your home and with neighbors to see if they collected it in error.
If you do not receive your order within five business days from when it was marked delivered, please email our Customer Experience team at [email protected], with your order number and tracking information so we may assist you further!