Can I request a replacement for a wrongly sized or defective item I received?Updated a month ago
If you received a wrongly sized or defective item, we sincerely apologize for the inconvenience caused. We kindly ask that you provide us with a full image of the item showing defect or the size tag if the size is wrong for further examination, along with an image showing the tags still attached.
We will carefully assess the issue and provide a solution. If a replacement is necessary, once the item is in return transit, we will proceed with issuing the replacement. If a physical return is not required, we will process your replacement directly and confirm it via email.
Please feel free to reach out with any other questions!