We kindly ask customers to return each order separately, so you don’t experience issues receiving your complete and correct refund. If items from separate orders are returned together in one parcel, we’ll only be able to identify one order. Click her
We gladly accept returns within 14 days of the delivery date. Please be sure to complete the return on the returns portal here. Returns are processed within 7-10 business days, and you will be sent an email confirmation. All merchandise must be recei
We'll be in touch once your refund is complete. We work hard to ensure all returns are processed within 7 to 10 business days of them arriving to us (excluding weekends). Please note weekends are not included in this timeframe, and we only begin this
We require returns to be submitted here through our returns, which means we can track your return at every step. We can’t be held liable for any items that fail to reach us. Need help? Please get in touch by simply clicking the 💬 icon, which can be
Domestic Returns. If you are experiencing any issues with generating a return label from a domestic order, please reach out to our customer support team for further assistance!. Please note that return labels will not generate to P.O. boxes or any ad
We understand that there may be situations where you'd like to return your order, but there are certain scenarios where returns may not be possible. Here are some common reasons why you might not be able to return your order:. Exceeding the Return Wi
When making a return, please ensure that the correct and complete item is sent back. To qualify for a refund, the accurate item must be returned. Items sent to us by mistake, with the wrong label, or that do not meet our return criteria won't be retu
Personalized items are deemed final sale and are not eligible for return or exchange. Please see our return policy for more details here.
If you’ve exceeded the return window by a small margin, contact us as soon as possible. In some cases, we might extend a one-time courtesy and reopen the returns portal for you to initiate the exchange or return for a store credit. However, this is n
Items issued as courtesy replacements are typically not eligible for a return or exchange. This is because they are considered exceptions to our usual policy due to their nature as replacements for issues like undelivered orders.
If you have received a damaged item, we are sincerely sorry for the inconvenience and are here to help you resolve the issue swiftly. Please follow these steps to process your return:. Once your images and return submission have been received, our ma
Should there be a need to refund a transaction, please note that funds are released back to the account linked to the card, and not to the card itself. This means if you have a new card, the funds will still be released to the same account associated
Thank you for shopping with JLUXLABEL Outlet! Please note that all items marked as "Final Sale" are non-refundable and non-exchangeable. No Returns, No Exchanges: Due to the significant discounts applied to Outlet items, they are sold as-is and are n