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RETURNS

Can I return separate orders in one parcel?

We kindly ask customers to return each order separately, so you don’t experience issues receiving your complete and correct refund. If items from separate orders are returned together in one parcel, we’ll only be able to identify one order. Click her

What is your return policy?

We gladly accept returns within 14 days of the delivery date. Please be sure to complete the return on the returns portal here. Returns are processed within 7-10 business days, and you will be sent an email confirmation. All merchandise must be recei

When will my refund be processed?

We'll be in touch once your refund is complete. We work hard to ensure all returns are processed within 7 to 10 business days of them arriving to us (excluding weekends). Please note weekends are not included in this timeframe, and we only begin this

Do I need to send my return tracking number?

We require returns to be submitted here through our returns, which means we can track your return at every step. We can’t be held liable for any items that fail to reach us. Need help? Please get in touch by simply clicking the 💬 icon, which can be

Why can't I generate a return label?

Domestic Returns. If you are experiencing any issues with generating a return label from a domestic order, please reach out to our customer support team for further assistance!. Please note that return labels will not generate to P.O. boxes or any ad

Why can't I initiate a return for my order?

We understand that there may be situations where you'd like to return your order, but there are certain scenarios where returns may not be possible. Here are some common reasons why you might not be able to return your order:. Exceeding the Return Wi

What happens to items I returned by mistake or used the wrong shipping label?

When making a return, please ensure that the correct and complete item is sent back. To qualify for a refund, the accurate item must be returned. Items sent to us by mistake, with the wrong label, or that do not meet our return criteria won't be retu

Can I return a personalized item?

Personalized items are deemed final sale and are not eligible for return or exchange. Please see our return policy for more details here.