When will my refund be processed?Updated 4 months ago

We'll be in touch once your refund is complete. We work hard to ensure all returns are processed within 7 to 10 business days of them arriving to us (excluding weekends).

Please note weekends are not included in this timeframe, and we only begin this countdown when the items reach our warehouse. 

Once your return has been processed, we'll email you confirmation. From this point, refunds usually take around 48-72 hours to clear and show in your account.

You can track your return after it has been processed through the portal here.

If you're having trouble locating your refund after 72 hours, please get in touch by simply clicking the 💬 icon, which can be found at the bottom right of the page.