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Why can't I initiate a return for my order?Updated 9 months ago

We understand that there may be situations where you'd like to return your order, but there are certain scenarios where returns may not be possible. Here are some common reasons why you might not be able to return your order:

Exceeding the Return Window: The return can be initiated within 14 days of being received. If your request falls outside this time frame, we may not be able to process the return.

Damaged or Final Sale Items: We are unable to accept returns for items that are marked as final sale or that have been damaged or altered after they were delivered. If the item is not in its original condition, it may not be eligible for return.

Courtesy Replacement Orders: In some cases, we may issue a courtesy replacement order for an item that was damaged or lost during shipping. Please note that if the original order was not protected by Route Package Protection, the replacement order will be ineligible for return. We strongly recommend insuring your original order to ensure eligibility for return in case you receive a replacement.

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