Why can't I generate a return label?Updated 4 months ago

Domestic Returns

If you are experiencing any issues with generating a return label from a domestic order, please reach out to our customer support team for further assistance! 

Please note that return labels will not generate to P.O. boxes or any address outside of the U.S.

International Returns

Please note that currently, we do not offer pre-paid return labels for international orders. However, you can proceed with your return by using a secure carrier of your choice.

Kindly send the return to the following address:

JLUXLABEL RETURNS
5116 Chino Hills Pkwy
Chino, CA 91710

Once you've shipped the return, we recommend keeping the tracking information for your records.