ORDER ISSUES

Can I make changes to an order?

We understand the importance of your items, and we start processing orders promptly after placement. Unfortunately, we are unable to make changes to orders due to this swift processing.

Can I amend my address once I've placed my order?

We cannot make any changes if you have already received a shipping confirmation. We dispatch orders quickly to ensure our customers receive the best possible service. If you haven't received a shipping confirmation yet, please get in touch by simply

Can I cancel my order?

We know you need your order immediately, so we work hard to get our shipments to our customers as quickly as possible. Therefore your order cannot be canceled or modified after order placement.

My item has arrived damaged / faulty?

We sincerely apologize if you have received a damaged item from us. Although all JLUXLABEL items undergo multiple quality checks during and after production, we regret this rare occurrence. To promptly address this issue, please initiate your return

What do I do if I am missing an item?

Our quality assurance team ensures all items are scanned and weighed into the package at the time of dispatch. If you are missing an item, we do ask that you please reach out to a representative within seven days of receiving your parcel. We will be

How do I find my order number?

Once you have completed your order, you’ll receive a confirmation email with your order details. This email will contain your order number, which will be located above the billing address. Please check your junk folder if you have not received an ord

Where is my order confirmation?

Once your order has been placed, we'll send you an email confirmation to the email address associated with the order. If you're having trouble locating the confirmation email, we do advise you to take a look in your spam/junk folder. If you are still

Do you refund shipping charges?

We completely understand that each customer's situation is unique, and our approach to refunding shipping charges is indeed handled on a case-by-case basis. If you have encountered an issue with your order that you believe warrants a refund of shippi

Why does the color of the item I received appear different from the images online?

The perceived color of an item can be influenced by various factors, including lighting conditions, device settings, and individual screen calibration. The images displayed on our website are professionally captured to represent the product accuratel

Can I change the size of a product after placing an order?

We regret to inform you that changes to orders, including size changes, cannot be made once the order has been placed. If you would like to select a different size, we can cancel your current order before it is processed, and you can place a new one

What if the damage is not visible on the product's outside design?

We understand there may be concerns specific to the design of the product that are not immediately visible, such as a feature that appears to be a defect or damage. In such cases, please reach out to us for clarification. We'll explain whether the de

I placed an order but haven't received a shipping confirmation. What should I do?

If you've placed an order and haven't received the shipping confirmation, please be assured that we process and ship orders promptly. You can expect to receive an updated confirmation to your email including the tracking information. If you do not re

Why was my payment method declined when placing an order?

Orders may be declined if there is incorrect information, such as an incorrect zip code. We suggest reviewing your billing information and attempting to resubmit your order. Make sure all details are correct to ensure a successful transaction.

How can I obtain my order number if I lost it?

If you're missing your order number for the purpose of returns or any queries, just provide your email address that you used at purchase and your shipping address. With this information, we're able to locate your order number and assist you according

Can I change the style, color, or size of an item in my order after it has been placed?

Thank you for your purchase at JLUXLABEL! Unfortunately, once an order has been placed, we are unable to adjust the style, color, or size of any items. If you need to make changes, you can request a cancellation before the order ships, provided we re

How do I add items to my order after it has been placed?

Unfortunately, once an order is placed and is in the fulfillment process, we are unable to make changes or additions to it. We understand this might be frustrating and appreciate your understanding in this matter.