ORDER ISSUES

Can I make changes to an order?

We understand the importance of your items, and we start processing orders promptly after placement. Unfortunately, we are unable to make changes to orders due to this swift processing.

Can I amend my address once I've placed my order?

We cannot make any changes if you have already received a shipping confirmation. We dispatch orders quickly to ensure our customers receive the best possible service. If you haven't received a shipping confirmation yet, please get in touch by simply

Can I cancel my order?

We know you need your order immediately, so we work hard to get our shipments to our customers as quickly as possible. Therefore your order cannot be canceled or modified after order placement.

My item has arrived damaged / faulty?

We sincerely apologize if you have received a damaged item from us. Although all JLUXLABEL items undergo multiple quality checks during and after production, we regret this rare occurrence. To promptly address this issue, please initiate your return

What do I do if I am missing an item?

Our quality assurance team ensures all items are scanned and weighed into the package at the time of dispatch. If you are missing an item, we do ask that you please reach out to a representative within seven days of receiving your parcel. We will be

How do I find my order number?

Once you have completed your order, you’ll receive a confirmation email with your order details. This email will contain your order number, which will be located above the billing address. Please check your junk folder if you have not received an ord

Where is my order confirmation?

Once your order has been placed, we'll send you an email confirmation to the email address associated with the order. If you're having trouble locating the confirmation email, we do advise you to take a look in your spam/junk folder. If you are still

Do you refund shipping charges?

We completely understand that each customer's situation is unique, and our approach to refunding shipping charges is indeed handled on a case-by-case basis. If you have encountered an issue with your order that you believe warrants a refund of shippi

Why does the color of the item I received appear different from the images online?

The perceived color of an item can be influenced by various factors, including lighting conditions, device settings, and individual screen calibration. The images displayed on our website are professionally captured to represent the product accuratel

Can I change the size of a product after placing an order?

We regret to inform you that changes to orders, including size changes, cannot be made once the order has been placed. If you would like to select a different size, we can cancel your current order before it is processed, and you can place a new one

What if the damage is not visible on the product's outside design?

We understand there may be concerns specific to the design of the product that are not immediately visible, such as a feature that appears to be a defect or damage. In such cases, please reach out to us for clarification. We'll explain whether the de