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What do I do if I am missing an item?Updated 6 months ago

Our quality assurance team ensures all items are scanned and weighed into the package at the time of dispatch. 

If you are missing an item, we do ask that you please reach out to a representative within seven days of receiving your parcel. We will be happy to assist you.

Please double-check your emails if we have notified you that we could not fulfill your purchase.

If you have not received an email notifying you of this, please reach out to us at [email protected].

Kindly explain that you are missing an item and provide us with the following information. 

  • Your order number, full name, and email address
  • Your shipping address
  • A photo of all the items received
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