My item has arrived damaged / faulty?Updated 5 days ago

We sincerely apologize if you have received a damaged item from us. Although all JLUXLABEL items undergo multiple quality checks during and after production, we regret this rare occurrence.

To promptly address this issue, please initiate your return through our returns portal and select the "damage" option. The original tags must still be attached. During the return process, you will be prompted to submit a photo, and our team will reach out to assist you. Access our returns portal by clicking here.

Customer inflicted damages, such as, cuts to the clothes made at the time of opening the package, will not qualify for a replacement. Please take extra credit when opening the packages.