My item has arrived damaged / faulty?Updated a month ago

We sincerely apologize if you have received a damaged item from us. Although all JLUXLABEL items undergo multiple quality checks during and after production, we regret this rare occurrence.

To promptly address this issue, please contact us at [email protected] within 7 days of receiving the item. An agent from our team will be happy to assist you.

Customer inflicted damages, such as, cuts to the clothes made at the time of opening the package, will not qualify for a replacement. Please take extra precautions when opening the packages.