We’re happy to help with order changes whenever possible! However, due to our fast processing times, we can’t always guarantee that updates can be made once an order has been placed. If you need to make a change, please contact our Customer Experienc
We process orders quickly to ensure you receive your items as soon as possible. Because of this, we’re unable to guarantee a successful cancellation once an order has been placed. If you’d like to request a cancellation, we recommend reaching out to
We sincerely apologize if you have received a damaged item from us. Although all JLUXLABEL items undergo multiple quality checks during and after production, we regret this rare occurrence. To promptly address this issue, please contact us at info@jl
Our quality assurance team ensures all items are scanned and weighed into the package at the time of dispatch. If you are missing an item, we do ask that you please reach out to a representative within seven days of receiving your parcel. We will be
Once you have completed your order, you’ll receive a confirmation email with your order details. This email will contain your order number, which will be located above the billing address. Please check your junk folder if you have not received an ord
We process orders quickly to make sure you receive your package as soon as possible. Because of this, we can’t guarantee that address changes can be made once an order has been placed, but we’ll always do our best to accommodate your request. If you
Once your order has been placed, we'll send you an email confirmation to the email address associated with the order. If you're having trouble locating the confirmation email, we do advise you to take a look in your spam/junk folder. If you are still
We completely understand that each customer's situation is unique, and our approach to refunding shipping charges is indeed handled on a case-by-case basis. If you have encountered an issue with your order that you believe warrants a refund of shippi
We do our best to ensure that all product photos accurately represent the true color of each item. However, slight variations in color may occur due to several factors:. Lighting conditions during photography or when viewing the item in different env
We regret to inform you that changes to orders, including size changes, cannot be made once the order has been placed. If you would like to select a different size, we can cancel your current order before it is processed, and you can place a new one
We understand there may be concerns specific to the design of the product that are not immediately visible, such as a feature that appears to be a defect or damage. In such cases, please reach out to us for clarification. We'll explain whether the de
If you've placed an order and haven't received the shipping confirmation, please be assured that we process and ship orders promptly. You can expect to receive an updated confirmation to your email including the tracking information. If you do not re
Orders may be declined if there is incorrect information, such as an incorrect zip code. We suggest reviewing your billing information and attempting to resubmit your order. Make sure all details are correct to ensure a successful transaction.
If you're missing your order number for the purpose of returns or any queries, just provide your email address that you used at purchase and your shipping address. With this information, we're able to locate your order number and assist you according