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SHIPPING

I spent $150 why am I being charged shipping

We are happy to share with you that our $150 free shipping promotion is available to domestic orders (excluding Hawaii and the Dominican Republic) that amount to $150 or more before tax and any discount codes!. JLUXLABEL Rewards Luxury tier members h

Why can't I choose Express Or Overnight Shipping?

Express Shipping and Overnight Shipping options cannot be selected when purchasing oversized products (Large Outerwear and Hats Included). Oversized products are subject to weight and dimensional rate calculations determined by the shipping carrier/s

Shipping Options for USA

**Additional Details:**. **Express Shipping**: This option guarantees delivery within 2-3 business days from the moment your order is fully processed. Please note that weekends and holidays are excluded from this timeframe. **Standard Overnight**: Th

How can I upgrade my shipping method after placing an order?

If you've decided to upgrade your shipping method after placing an order, we will send you an invoice for the price difference. Once the invoice is paid, please inform us and we will update your shipping method to express delivery. Expedited shipping

Can I request a replacement for a wrongly sized or defective item I received?

If you received a wrongly sized or defective item, we sincerely apologize for the inconvenience caused. We kindly ask that you provide us with a full image of the item showing defect or the size tag if the size is wrong for further examination, along

Will JLUXLABEL update shipping addresses for unfulfilled orders?

We can update the shipping address for an order only if it is unfulfilled. If your order has not yet been shipped, please provide us with your order number and the new address. We will do our best to accommodate your request and update the informatio

How can I track my order and what should I do if there's no update?

For real-time updates on the progress of your package, please use the tracking link provided in your order confirmation. If there are no updates or if the status has stalled for an extended period, please allow the delivery to occur within the origin

Why isn’t overnight shipping available for my order?

Certain orders may not qualify for overnight shipping due to their total weight or size. Heavier packages require special handling and may exceed the limits for express shipping services.

Can I split my order to qualify for overnight shipping?

Yes, splitting a larger order into smaller, separate orders may help reduce the weight of each package, making overnight shipping available. However, keep in mind that additional shipping fees will apply to each order.

What items or orders typically exceed the weight limit for overnight shipping?

Orders containing multiple items, bulky clothing, or heavier materials (such as coats, blazers, or denim pieces) are more likely to exceed the weight limit for overnight shipping. These orders must be shipped through standard or expedited shipping in