RETURNS

IF I RETURN MY ITEMS, DO I LOSE POINTS?

Points are earned with dollars spent towards an order so a refund or order cancelation will result in losing points.

I MADE A PURCHASE WITH MY REWARD, BUT NOW I WANT TO RETURN IT. WHAT WILL HAPPEN TO MY REWARD?

If you use your rewards towards a purchase and later decide to return that item, your rewards will be credited back to your rewards account. For example, if you use $10 coupon towards a $100 purchase that you decide to return, the $90 balance will be

CAN I CHANGE THE TYPE OF RETURN I REQUESTED?

If you need to make modifications to your return prior to dropping off, please contact us at [email protected] so we can action your request and provide you with a new QR code or return label.

How is my refund processed and when will it reflect in my account?

Thank you for reaching out to JLUXLABEL for your refund inquiry. Once we process the refund from our end, it's typically issued to the original form of payment. For example, if you paid via Afterpay, the refund would be handed back to Afterpay, and t

What can I do if I face issues during the return process?

If you encounter hurdles when trying to initiate a return process, we advise resubmitting your return request. We have taken steps to enhance our return portal, aiming to streamline the process and eliminate any preceding difficulties. To get started

What should I do if I change my mind about items selected for return?

If you've changed your mind about certain items you initially requested to return, it's possible to modify your return. To do so, simply reach out to us, and we will update your return as requested, allowing you to return the remaining items at your