ROUTE PROTECTION
What is Route Protection?
Route is a shipping insurance company that offers complete protection for JLUXLABEL orders. Add Route to your cart at checkout to safeguard against any unforeseen issues that may arise after your package leaves our warehouse, including if the package
Where can I find the status of my Route Claim
If you've filed a claim for an order with Route, you can check the status of your claim by clicking here. Simply enter the email address you used at checkout along with your JLUXLABEL order number and Route will provide you with an update on the stat
How do I file a route claim?
If you purchased Route Package Protection at checkout, you can easily file a claim for lost, stolen, or damaged packages through the Route website. Simply visit here and follow the prompts to submit your claim. You’ll need your order number and email
What is Carbon Neutral Shipping
Route is covering the cost to neutralize shipping emissions when you add "Green Package Protection" at checkout. "Green Package Protection" shipping includes package protection at the same cost as before, with the additional benefit that your shipmen
I added Route to my order where is it?
Once our team has fulfilled your order, a shipping confirmation with a tracking number will be emailed. You can download Route’s mobile app for iOS or Android to visually track your package and receive real-time notifications on its estimated deliver
How Does Route Work?
If your Route-protected order is lost, damaged, or stolen, Route’s expert support team helps ensure that your order gets replaced or refunded as preferred. Claims will be reviewed for approval within 1-2 business days from filing. If you need to file
How Does Route Process Refunds or Re-orders?
Refunds: When refunding an item, Route covers the subtotal, shipping, and taxes. In both cases, the Route Premium cost will not be refunded. Reorders: Route will reorder the items, depending on in-stock availability. Unavailable items will be refunde
Is Route A Licensed Insurance Company?
Route Protection is a licensed insurance company with SEG Insurance Ltd. as its partner.
How do I add package protection to my order after purchase?
If package protection was not added during checkout and you wish to add it after the fact, you will need to cancel your current order and place a new order including the package protection. Please let us know by the specified time the next day if you