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What is Route Protection?

In an effort to provide more safety, assurance, and insurance for our customers, JLUXLABEL is now integrated with Route Green Package Protection. Route is a shipping insurance company that offers complete protection for JLUXLABEL orders. Add Route to

Where can I find the status of my Route Claim

You can check the status of your claim by clicking here. Simply enter the email address you used at checkout along with your JLUXLABEL order number and Route will provide you with an update on the status of your reported issue.

How do I file a route claim?

You can file a one-click claim through the email that Route sends you after you check out, or you can file a claim here.

What is Route and Green Protection

Route's green Package  Protection is a package protection solution that helps cover your order in the event that your order gets lost, stolen, or damaged while in transit while also protecting the planet. We know how frustrating it is to have somethi

What is Carbon Neutral Shipping

Route is covering the cost to neutralize shipping emissions when you add "Green Package Protection" at checkout. "Green Package Protection" shipping includes package protection at the same cost as before, with the additional benefit that your shipmen

I added Route to my order where is it?

Once our team has fulfilled your order, a shipping confirmation with a tracking number will be emailed. You can download  Route’s mobile app for iOS or Android to visually track your package and receive real-time notifications on its estimated delive

How Does Route Work?

If your Route-protected order is lost, damaged, or stolen, Route’s expert support team helps ensure that your order gets replaced or refunded as preferred. Claims will be reviewed for approval within 1-2 business days from filing. Need to file a clai

How Does Route Process Refunds or Reorders?

Refunds: When refunding an item, Route covers the subtotal, shipping, and taxes. In both cases, the Route Premium cost will not be refunded. Reorders: Route will reorder the items, depending on in-stock availability. Unavailable items will be refunde

Does Route Cover my Package Being stolen?

Route helps cover these instances! Add Green Package Protection at checkout to protect your order against loss or theft.

How does Green Package Protection/Carbon Neutral Shipping work?

Route has partnered with Patch, a carbon credit marketplace, to facilitate the purchase of carbon credits to neutralize your emissions. Carbon credits represent a certified unit of carbon removal or avoidance delivered by environmental projects that

Is Route A Licensed Insurance Company?

Route Protection is a licensed insurance company with SEG Insurance Ltd. as its partner.

What if my package gets lost, and Route replaces it by ordering another new product for me, and then that package gets lost? Does Route cover that too?

If you had an order replaced with Route and that package incurred an issue the package is still covered. Route still insures any replacement orders that are placed by Route.

How do I add package protection to my order after purchase?

If package protection was not added during checkout and you wish to add it after the fact, you will need to cancel your current order and place a new order including the package protection. Please let us know by the specified time the next day if you