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HOLIDAY FAQS

Do I have extra time to process a return during the holidays?

Purchases made on JLUXLABEL.COM between November 1, 2024, and December 22, 2024, may be returned using our Returns Portal until January 5, 2025. To be eligible for a return, all clothing must be in its original condition, which means they must be unu

What are your holiday customer service hours?

Please note we will be closed on the following days:.

What are your Black Friday Hours?

To assist you with your Black Friday inquiries, we have adjusted our customer service hours:. We look forward to helping you during these special hours!. Email: [email protected]. Phone: 1-(888) 307-1854. SMS: 1-(888) 307-1854.

My Order is over 150, why am I being charged shipping?

During our Holiday Sales, please note that our promotional offer of free shipping on orders over $150 will be temporarily suspended. We appreciate your understanding, as this allows us to provide you with the best possible deals on our incredible sel

Why is my discount code not working during your holiday sales?

Additional coupon codes will not be valid during our Pre-Black Friday, Black Friday and Cyber Monday Sales. These sales are a special promotion with significant discounts, and additional coupon codes will not be applicable during this period. We appr

Can I return items purchased during Pre-Black Friday and Black Friday?

All orders placed during our Pre-Black Friday and Black Friday sales are eligible for a refund to the original form of payment or as store credit, providing you with flexibility in your purchases. Please note that all clearance items in the Sale Sect

Can I return items purchased on Cyber Monday ?

All orders placed during our Cyber Monday Sale are eligible for a refund to the original form of payment or as store credit, providing you with flexibility in your purchases. All clearance items in the Sale Section, Black Friday Deals, Accessories, S

Do you provide price adjustments for items purchased prior to or after the sale?

We do not offer price adjustments for items purchased before or after a sale. This policy ensures fairness and consistency for all customers during promotional events. We recommend taking advantage of the special sale prices while they last!

What are your Pre-Black Friday Hours?

To assist you with your Pre-Black Friday inquiries, we have adjusted our customer service hours:. We look forward to assisting you during these special hours!. Email: [email protected]. Phone: 1-(888) 307-1854. SMS: 1-(888) 307-1854

What are your Cyber Monday Hours ?

To assist you with your Cyber Monday inquiries, we have adjusted our customer service hours:. We look forward to assisting you during these special hours!. Email: [email protected]. Phone: 1-(888) 307-1854. SMS: 1-(888) 307-1854

What is the processing time for orders placed during the sale?

Due to the high order volumes we anticipate during our Pre-Black Friday, Black Friday, and Cyber Monday sales, we kindly ask for your patience and understanding, as processing times may take up to 2 business days. We want to ensure that every order i

When is the last day to order for guaranteed arrival before Christmas/ Order cut off dates

To ensure your gifts arrive by December 25th, please note the following shipping deadlines:. For the best chance of timely delivery, we recommend placing your orders as soon as possible and selecting the appropriate shipping method based on your loca

Can I return or exchange a gift that I received?

Yes, you can return or exchange a gift that you received. To proceed, we kindly ask that you provide us the original order number if possible. This will help us smoothly facilitate the return or exchange process. Please ensure that the item is in its

I received a gift card for the Holidays, when does it expire?

I’m happy to let you know that our gift cards do not have an expiration date. This means you can use them at your convenience without worrying about losing any value over time. Whether you’re eyeing something special for yourself or planning to treat

My order hasn't arrived yet and I need it before Christmas, What do I do?

Thank you for reaching out to us at JLUXLABEL! We completely understand how important it is for you to receive your order before Christmas, and we sincerely apologize for any inconvenience caused by the delay. We appreciate your patience during this