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HOLIDAY FAQS

Do I have extra time to process a return during the holidays?

Purchases made on JLUXLABEL.COM between November 1, 2025, and December 22, 2025, may be returned using our Returns Portal until January 5, 2026. To be eligible for a return, all clothing must be in its original condition, which means they must be unu

What are your Black Friday Hours?

To assist you with your Black Friday inquiries, we have adjusted our customer service hours:. We look forward to helping you during these special hours!. Email: [email protected]. Phone: 1-(888) 307-1854. SMS: 1-(888) 307-1854.

Why is my discount code not working during your holiday sales?

Additional coupon codes will not be valid during our Pre-Black Friday, Black Friday and Cyber Monday Sales. These sales are a special promotion with significant discounts, and additional coupon codes will not be applicable during this period. We appr

Can I return items purchased during Pre-Black Friday and Black Friday?

All orders placed during our Pre-Black Friday and Black Friday sales are eligible for a refund to the original form of payment or as store credit, providing you with flexibility in your purchases. Please note that all clearance items in the Sale Sect

Can I return items purchased on Cyber Monday ?

All orders placed during our Cyber Monday Sale are eligible for a refund to the original form of payment or as store credit, providing you with flexibility in your purchases. All clearance items in the Sale Section, Black Friday Deals, Accessories, S

Do you provide price adjustments for items purchased prior to or after the sale?

We do not offer price adjustments for items purchased before or after a sale. This policy ensures fairness and consistency for all customers during promotional events. We recommend taking advantage of the special sale prices while they last!

What are your Cyber Monday Hours?

To assist you with your Cyber Monday inquiries, we have adjusted our customer service hours:. We look forward to assisting you during these special hours!. Email: [email protected]. Phone: 1-(888) 307-1854. SMS: 1-(888) 307-1854

What is the processing time for orders placed during the sale?

Due to the high order volumes we anticipate during our Pre-Black Friday, Black Friday, and Cyber Monday sales, we kindly ask for your patience and understanding, as processing times may take up to 2 business days. We want to ensure that every order i

Can I return or exchange a gift that I received?

Yes, you can return or exchange a gift that you received. To proceed, we kindly ask that you provide us the original order number if possible. This will help us smoothly facilitate the return or exchange process. Please ensure that the item is in its

I received a gift card for the Holidays, when does it expire?

I’m happy to let you know that our gift cards do not have an expiration date. This means you can use them at your convenience without worrying about losing any value over time. Whether you’re eyeing something special for yourself or planning to treat

My order hasn't arrived yet and I need it before Christmas, what do I do?

Thank you for reaching out to us at JLUXLABEL! We completely understand how important it is for you to receive your order before Christmas, and we sincerely apologize for any inconvenience caused by the delay. We appreciate your patience during this

Are Outlet or Sale items included in the promotion?

Outlet and Final Sale items are already available at incredible prices, so they won’t be eligible for additional discounts during our upcoming Black Friday and Cyber Monday sales. Don’t miss out on these amazing deals, and be sure to explore our othe

Can I use discount codes during the sale?

During our Pre-Black Friday, Black Friday, and Cyber Monday sales, items will be specially marked down to offer you the best savings, so additional discount codes won’t apply. We’ve worked hard to make sure these exclusive prices are as rewarding as

Does free shipping apply to orders placed during the sale?

During our Pre-Black Friday, Black Friday, and Cyber Monday sales, our free shipping promotion on orders over $150 will be temporarily unavailable.Because these events feature deeply discounted prices and exclusive offers, free shipping will be reser

What happens if my size sells out?

Black Friday and Cyber Monday deals are available only while supplies last, and once items are sold out, they won't be restocked during the sale. To ensure you don’t miss out on your must-have styles, we highly recommend shopping early. With limited