HOLIDAY FAQS
Do I have extra time to process a return during the holidays?
Purchases made on JLUXLABEL.COM between November 1, 2026, and December 22, 2026, may be returned using our Returns Portal until January 5, 2027. To be eligible for a return, all clothing must be in its original condition, which means they must be unu
What are your Black Friday Hours?
To assist you with your Black Friday inquiries, we have adjusted our customer service hours:. We look forward to helping you during these special hours!. Email: [email protected]. Phone: 1-(888) 307-1854. SMS: 1-(888) 307-1854
Why is my discount code not working during your holiday sales?
Additional coupon codes will not be valid during our Pre-Black Friday, Black Friday and Cyber Monday Sales. These sales are a special promotion with significant discounts, and additional coupon codes will not be applicable during this period. We appr
Can I return items purchased during Pre-Black Friday and Black Friday?
All orders placed during our Pre-Black Friday and Black Friday sales are only eligible to return to store credit or to exchange. Please note that all clearance items in the Sale Section, Accessories, Swimwear, and Outlet Section are considered final
Can I return items purchased on Cyber Monday ?
Orders placed during our Cyber Monday Sale are eligible to return to store credit or exchange. All clearance items in the Sale Section, Accessories, Swimwear, and Outlet Section are considered final sale and cannot be returned or exchanged. Additiona
Do you provide price adjustments for items purchased prior to or after the sale?
We do not offer price adjustments on orders placed before or after a sale or promotional event. Sale pricing is available only during the promotional periods and cannot be applied retroactively to previous purchases. To stay informed about upcoming p
What are your Cyber Monday Hours?
To assist you with your Cyber Monday inquiries, we have adjusted our customer service hours:. We look forward to assisting you during these special hours!. Email: [email protected]. Phone: 1-(888) 307-1854. SMS: 1-(888) 307-1854
What is the processing time for orders placed during the sale?
Due to the high order volumes we anticipate during our Pre-Black Friday, Black Friday, and Cyber Monday sales, we kindly ask for your patience and understanding, as processing times may take up to the full 24-48 business hours. We want to ensure that
Can I return or exchange a gift that I received?
Yes! Gifts may be returned or exchanged as long as they meet our standard or holiday return policy, including the return window and item eligibility requirements. Please contact us with the original order number, if available. You may need assistance
I received a gift card for the Holidays, when does it expire?
I’m happy to let you know that our gift cards do not have an expiration date. This means you can use them at your convenience without worrying about losing any value over time. Whether you’re eyeing something special for yourself or planning to treat
My order hasn't arrived yet and I need it before Christmas, what do I do?
Thank you for reaching out to us at JLUXLABEL! We completely understand how important it is for you to receive your order before Christmas, and we sincerely apologize for any inconvenience caused by the delay. We appreciate your patience during this
Are Outlet or Sale items included in the promotion?
Outlet and Final Sale items are already available at incredible prices, so they won’t be eligible for additional discounts during our upcoming Pre-Black Friday, Black Friday and Cyber Monday sales. Don’t miss out on these amazing deals, and be sure t
Can I use discount codes during the sale?
During our Pre-Black Friday, Black Friday, and Cyber Monday sales, items will be specially marked down to offer you the best savings, so additional discount codes won’t apply. We’ve worked hard to make sure these exclusive prices are as rewarding as
Does free shipping apply to orders placed during the sale?
During our Pre-Black Friday, Black Friday, and Cyber Monday sales, we won't be offer our free shipping promotions. Because these events feature deeply discounted prices and exclusive offers, free shipping will be reserved exclusively for our Luxury T
What happens if my size sells out?
Pre-Black Friday, Black Friday and Cyber Monday deals are available only while supplies last, and once items are sold out, they likely won't be restocked during the sale. To ensure you don’t miss out on your must-have styles, we highly recommend sign