Is the friends and family sale a site wide sale?
Yes, the friends and family sale is a site-wide sale and all policies for site-wide sales apply to this sale.
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SALES & PROMOTIONS
I received a free item with my purchase, but I want to return the item(s). Do I need to send the free item back as well to get a full refund?
Yes, in order to be eligible for a full refund, you must return both the item you purchased and the free item that was included with it. When we offer promotions such as a free gift with purchase, the terms and conditions stipulate that both the purc
Why is my discount code not working in addition to the site wide sale?
Additional coupon codes are not valid during any ongoing site wide sales.
Why am I being charged for shipping? My cart total is $150
Our free shipping promotion does not apply to orders placed during our site-wide sales. Unless you are in the Luxury Tier of our Loyalty Program, your shipping is always free.
Do you offer price adjustments?
We do not provide price adjustments on orders placed before or after a sale. Rest assured, you are more than welcome to return any eligible items from your previous order(s) and repurchase them at our current sale price.
Why can't I apply a coupon code to certain items?
Sale, outlet, and clearance items are offered at significantly reduced prices, and to maintain the best possible pricing on these items, we do not allow additional discounts. This policy ensures we can continue to offer exclusive deals and markdowns
How can I tell if an item is excluded from coupon codes?
Items that are part of sales, outlet collections, or clearance sections will be clearly marked as such on our website. If an item is already discounted, it is automatically excluded from additional coupon codes at checkout.
What happens if I try to use a coupon on a sale or outlet item?
If a coupon code is entered for an item that is excluded, you will receive an error message at checkout. The discount will not be applied to these items.
Can I apply reward points to sale, outlet, or clearance items?
Yes! While coupon codes are not allowed, you can still use your accumulated reward points toward the purchase of sale, outlet, or clearance items.
Can I return or exchange a Sample Sale item?
No, all Sample Sale purchases are final sale and cannot be returned, exchanged, or refunded. Please review your selections carefully before completing your purchase.
Are Sample Sale items brand new?
Most items are new and unworn, but some may have been used for photoshoots, fittings, or design approvals. Some pieces may also have minor imperfections that do not impact functionality.
Will Sample Sale items be restocked?
No, Sample Sale items are available in limited quantities and will not be restocked. Once they sell out, they are gone for good.
How can I shop the Sample Sale?
Our Sample Sales are typically hosted annually online at www.JLUXLABEL.com and in person in Los Angeles, California for a limited time. Keep an eye on our website and social media for announcements!.
Are discount codes or rewards points applicable to Sample Sale items?
No, additional discounts or reward points cannot be applied to Sample Sale items, as they are already marked down.
What if I receive a damaged or incorrect item from the sample sale?
If you receive an item that is significantly damaged or incorrect, please get in touch with our Customer Experience team within 7 days from the date of delivery with photos, and we will assist you accordingly. Still have questions? Reach out to us at