We are excited to offer Klarna as an additional payment method at checkout. You can Shop Now and Pay in 4 with Klarna! Select Klarna during checkout and pay for your purchase in 4 interest-free payments on orders $35 and above. Please note that Klarn

How does Klarna work?

Checking out with Afterpay means paying in four installments, due every two weeks. Select Afterpay as your payment option if this is available for you on the checkout page. First-time shoppers provide payment details as usual while returning shoppers

<section style="box-sizing: border-box; display: block; max-width: 100%; color: rgb(51, 51, 51); font-family: Montserrat, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div style="box-sizing: border-box; line-height: 1.6; margin: 0px 0px 40px; overflow-wrap: break-word;"><div><p>Checking out with Afterpay means paying in four installments, due every two weeks.</p><p>Select Afterpay as your payment option if this is available for you on the checkout page.</p><p>First-time shoppers provide payment details as usual while returning shoppers log in to make their purchases.</p><p>You can then log in to your Afterpay account to see your payment schedule and make a payment before the due date. Otherwise, Afterpay will automatically take the money from your AMEX, debit, or credit card on your payment due dates.</p><p>If you are not able to pay using Afterpay, it may be down to one or more of the following reasons:</p><ul><li style="font-size: 16px;">If there are insufficient funds in your account (generally, Afterpay will look to see if the first installment amount is available to spend)</li><li style="font-size: 16px;">The length of time you have been using Afterpay</li><li style="font-size: 16px;">The amount you have to repay&#xA0;</li><li style="font-size: 16px;">The number of transactions you currently have &apos;open&apos; with Afterpay</li></ul><p>Please note: Afterpay does not approve 100% of purchases, and we do not influence whether your payment with Afterpay is accepted.</p><p>If you have any trouble with Afterpay, don&apos;t hesitate to contact Afterpay directly.</p></div></div></section>

How does Afterpay work?

We completely understand the concern regarding multiple charges on your account. Sometimes, what might seem like multiple charges are actually initial authorization holds placed by your bank to ensure the availability of funds and authenticate the tr

<p id="isPasted">We completely understand the concern regarding multiple charges on your account. Sometimes, what might seem like multiple charges are actually initial authorization holds placed by your bank to ensure the availability of funds and authenticate the transaction.</p><p>Rest assured, only a single charge will be processed for your order. Any extra hold that you see will automatically be released by your bank within a short span of time, usually within 3 to 7 business days.</p><p>If you notice any prolonged or unusual holds, we recommend contacting your bank for further assistance.</p>

Why was I charged more than once?

We are excited to offer Klarna as an additional payment method at checkout.  You can shop now and pay in 6 interest free payments.

<h1 id="isPasted" style="text-align: left;"><strong>FLEXIBLE PAYMENTS WITH NO INTEREST</strong></h1><p style="text-align: left;">Select Sezzle at checkout and split your entire order into 4 payments over 6 weeks with no&#xA0;interest<sup id="isPasted">1</sup>.</p><p><img src="https://attachments.gorgias.help/VR1W92Rjj82M8yBk/hc/ZPB9rx1zNz6WVa3O/2024071016-fd13d658-a86c-4636-ae82-2a5bf554cca5-462f4756-c46a-4d8b-ab53-b51da3368125.png" style="width: 594px;" class="fr-fic fr-dib"></p><h1 style="text-align: left;" id><br></h1><h1 id="isPasted" style="text-align: left;"><strong>How it Works</strong></h1><p style="text-align: left;">When you select Sezzle at checkout, you are choosing The Responsible Way to Pay.</p><p style="text-align: center;"><img src="https://attachments.gorgias.help/VR1W92Rjj82M8yBk/hc/ZPB9rx1zNz6WVa3O/2024071016-f86f03c6-dda5-427d-9d8c-3b982e51cac0-a3cdd188-4a84-4a4c-b37d-2c2f4ef7e137.png" style="width: 692px;" class="fr-fic fr-dib"></p><p><br></p><p><br></p><p><br></p><p><a href="https://sezzle.com/app/" rel="noopener noreferrer" target="_blank"><img src="https://attachments.gorgias.help/VR1W92Rjj82M8yBk/hc/ZPB9rx1zNz6WVa3O/2024071016-42f6a079-fb23-46c5-ba18-721e0567406e-b6b0f787-f311-4bca-9077-ec72c886af76.png" style="width: 3000px;" class="fr-fic fr-dib"></a><br><sup id="isPasted">1</sup>Pay in 4 payment option is 0% Annual Percentage Rate (APR). 25% down payment then three payments of 25% every two weeks for 6 weeks. Options depend on your purchase amount, may vary by merchant, and may not be available in all states. Other payment options are subject to credit approval by third party lenders. Rates from 5.99% - 34.99% APR; terms from 3 months &#x2013; 48 months, which may vary by lender. 0% APR options may be available. APRs will vary depending on credit qualifications, loan amount, term, and lender. Minimum purchase is required.</p>

How Does Sezzle Work

Expect a response within 24-48 business hours. This may change during peak times.

Our Customer Service team are here to help! Send us an email here and we will get back to you within 24 to 48 business hours or give us a call at 1-(888) 307-1854

JLUXLABEL

PAYMENT

How do I track my order?

What do I do if my item has arrived damaged / faulty?

Do I need to let you know that I have sent my purchase back?

My package says delivered, but I didn't receive it

Will I be charged Custom & Import duties?

My order is being Returned to Sender

Why can't I track my package?

Why is my order delayed?

What happens if my order shipment is delayed?

What should I do if my order was returned due to an address issue?

What should I do if my items were delivered to the wrong address?

What if my package is already shipped to the wrong address, can I still update it?

What happens if my parcel is marked as delivered but is not received by my third-party shipping company?

DELIVERY

Do you have a size guide?

Which size should I purchase?

I've been notified of a restock, but the item is still out of stock?

Where can I find out about restocks?

California Prop 65

PRODUCTS & SIZING

Can I make changes to an order?

Can I amend my address once I've placed my order?

Can I cancel my order?

My item has arrived damaged / faulty?

What do I do if I am missing an item?

How do I find my order number?

Where is my order confirmation?

Do you refund shipping charges?

Why does the color of the item I received appear different from the images online?

Can I change the size of a product after placing an order?

What if the damage is not visible on the product's outside design?

ORDER ISSUES

Can I return separate orders in one parcel?

What is your return policy?

When will my refund be processed?

Do I need to send my return tracking number?

Why can't I generate a return label?

Why can't I initiate a return for my order?

What happens to items I returned by mistake or used the wrong shipping label?

Can I return a personalized item?

What can I do if I've missed the return window but still want to exchange or return an item?

RETURNS

What is Route Protection?

Where can I find the status of my Route Claim

How do I file a route claim?

What is Route and Green Protection

What is Carbon Neutral Shipping

I added Route to my order where is it?

How Does Route Work?

How Does Route Process Refunds or Reorders?

Does Route Cover my Package Being stolen?

How does Green Package Protection/Carbon Neutral Shipping work?

Is Route A Licensed Insurance Company?

What if my package gets lost, and Route replaces it by ordering another new product for me, and then that package gets lost? Does Route cover that too?

How do I add package protection to my order after purchase?

ROUTE PROTECTION

Can I Exchange an item?

Can I add expedited shipping to my exchange?

How long does it take to receive my exchanged item?

What happens if I forget to send my original items back?

Can I cancel my exchanged order?

My exchanged item is now showing out of stock!

Can I add a discount code to my exchange order?

Can I return my exchanged item?

Can I exchange my personalized item for a different size?

What can I do if I've missed the return window but still want ot exchange an item?

EXCHANGES

I spent $150 why am I being charged shipping

Why can't I choose Express Or Overnight Shipping?

Shipping Options for USA

SHIPPING

HOW DO I SIGN UP?

WHAT ARE THE BENEFITS OF JOINING?

SIGNING UP

CAN I EARN POINTS FOR PURCHASES I MADE BEFORE JOINING THE PROGRAM?

IF I HAVE MULTIPLE EMAIL ADDRESSES, CAN I COMBINE MY POINTS?

CAN I CHANGE THE EMAIL ADDRESS ASSOCIATED WITH MY REWARDS ACCOUNT?

WHERE DO I TRACK MY POINTS AND TIER PROGRESS?

I FORGOT TO LOGIN AT CHECKOUT! CAN MY POINTS BE ADDED TO MY ACCOUNT?

WHERE CAN I FIND ALL OF MY REWARDS ACCOUNT INFO?

WILL I RECEIVE POINTS FOR PURCHASES I MADE PRIOR TO CREATING MY REWARDS ACCOUNT?

I ALREADY HAVE AN ACCOUNT. DO I NEED TO CREATE A NEW ONE TO EARN REWARDS?

DOES IT COST ANYTHING TO BEGIN EARNING POINTS?

ACCOUNT

HOW DO I REDEEM MY POINTS?

CAN I EARN POINTS ON ORDERS PAID WITH A GIFT CARD?

HOW DO I KNOW IF MY POINTS HAVE POSTED TO MY ACCOUNT?

WHY DIDN'T I EARN POINTS ON MY PURCHASE?

HOW DO POINTS CONVERT TO DOLLARS?

HOW MANY POINTS CAN I REDEEM AT CHECKOUT?

CAN I USE MY POINTS AND A DISCOUNT CODE AT THE SAME TIME?

EARNING & REDEEMING

IS THERE A LIMIT TO HOW MAY POINTS I CAN EARN?

PROGRAM LIMITATIONS

IF I RETURN MY ITEMS, DO I LOSE POINTS?

I MADE A PURCHASE WITH MY REWARD, BUT NOW I WANT TO RETURN IT. WHAT WILL HAPPEN TO MY REWARD?

CAN I CHANGE THE TYPE OF RETURN I REQUESTED?

How is my refund processed and when will it reflect in my account?

DO TIERS/POINTS EXPIRE OR RESET?

HOW LONG ARE MY POINTS VALID FOR?

DO REFERRAL REWARDS EXPIRE?

DO REDEMTION REWARDS EXPIRE?

REWARDS EXPIRATION

HOW IS MY VIP TIER DETERMINED?

HOW MANY POINTS DO I NEED FOR EACH TIER?

HOW WILL I KNOW WHEN I HAVE REACHED A NEW TIER?

HOW DO I KNOW WHICH REWARDS TIER I AM CURRENTLY A MEMBER OF?

VIP PROGRAM QUESTIONS

I SIGNED UP FOR THE BIRTHDAY BONUS BUT I DIDN’T RECEIVE IT?

I RECEIVED AN ERROR MESSAGE WHEN REFERRING FRIENDS THROUGH THE EMAIL REFERRAL BOX. WHAT WENT WRONG?

I’VE REFERRED SEVERAL FRIENDS BUT HAVEN’T RECEIVED ANY POINTS FOR IT. IS THERE SOMETHING ELSE I NEED TO DO?

I BOUGHT AN ITEM WITH A GIFT CARD BUT DIDN'T GET POINTS?

TROUBLESHOOTING

HOW DOES THE REFER A FRIEND PROGRAM WORK?

REFERRAL

JLUXLABEL REWARDS

I want to return my Facebook Order

Can I exchange an item I ordered on Facebook?

Can I process my return directly through Facebook?

Why was my Facebook Return Rejected?

FACEBOOK

How do I reset my account password?

How do I unsubscribe from email and text/SMS messages?

ACCOUNT ISSUES

Is the friends and family sale a site wide sale?

I received a free item with my purchase, but I want to return the item(s). Do I need to send the free item back as well to get a full refund?

Why is my discount code not working in addition to the site wide sale?

Why am I being charged for shipping? My cart total is $150

Do you offer price adjustments?

SALES & PROMOTIONS

Do you have information about when items will be restocked?

RESTOCKS

Does JLUXLABEL have any physical stores or locations?

Do you offer wholesale opportunities for other businesses interested in your products?

MISCELLANEOUS