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I want to return my Facebook Order

You may return your order by processing it via our returns portal. Click here. to complete the return. Please have your order number and email or phone number ready.

Can I exchange an item I ordered on Facebook?

We gladly accept exchanges for our domestic orders if initiated within 14 days of the delivery date. Please be sure to complete the exchange on the returns portal here. Your exchange order will be processed once the carrier scans your return. A $1.00

Can I process my return directly through Facebook?

Our platform is not set up to accommodate returns directly via Facebook. Please proceed to our return portal here to complete your return. Your JLUXLABEL order number and email address will be needed to process the return.

Why was my Facebook Return Rejected?

We are sorry if the email about your rejected return caused any confusion. If you initiated your email via Facebook directly, our team would have sent you a rejection email so that you could process the return via our website. Please click here to pr