ACCOUNT

CAN I EARN POINTS FOR PURCHASES I MADE BEFORE JOINING THE PROGRAM?

Your points start accruing once you join the program. They cannot retroactively be applied.

IF I HAVE MULTIPLE EMAIL ADDRESSES, CAN I COMBINE MY POINTS?

Unfortunately if you’ve made multiple purchases under different email addresses associated with the Rewards program, we cannot combine your points over to one email address.

CAN I CHANGE THE EMAIL ADDRESS ASSOCIATED WITH MY REWARDS ACCOUNT?

If you have lost access to an old email or need to update your account information. Feel free to reach out to a customer service rep by simply click the 💬 icon, which can be located at the bottom right-hand corner of this page, or send us an email t

WHERE DO I TRACK MY POINTS AND TIER PROGRESS?

You can track your Rewards history by logging into your JLUXLABEL account and navigating to our rewards page.

I FORGOT TO LOGIN AT CHECKOUT! CAN MY POINTS BE ADDED TO MY ACCOUNT?

Please ensure you are logged into your JLUXLABEL account when placing an order, this is the only way to guarantee your points to accumulate. Unfortunately if you are not logged in, your points will not be added.

WHERE CAN I FIND ALL OF MY REWARDS ACCOUNT INFO?

This page is your roadmap to all your points and perks. You can access all your info once you've logged in.

WILL I RECEIVE POINTS FOR PURCHASES I MADE PRIOR TO CREATING MY REWARDS ACCOUNT?

You will only receive points for purchases made after creating your rewards account. Make sure to create an account before placing an order so you can receive points!

I ALREADY HAVE AN ACCOUNT. DO I NEED TO CREATE A NEW ONE TO EARN REWARDS?

We took care of that for you! All customers with an active account were automatically enrolled in our rewards program. If you have had more than one customer account with us, please note that only one rewards account was created per person.

DOES IT COST ANYTHING TO BEGIN EARNING POINTS?

Absolutely not! Sign up is 100% free, and it will never cost you anything to earn points.